Terms of Service

1. Agreement to Terms

By accessing and using the services provided by Cerro Gordo IL Internet Service Provider ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services.

2. Service Description

We provide internet service to residential and business customers in Cerro Gordo, Illinois. Our services include:

• Internet connectivity
• Technical support
• Equipment installation and maintenance
• Related telecommunications services

3. Service Terms

3.1 Service Availability

Service availability depends on your location and technical feasibility. We do not guarantee service availability in all areas.

3.2 Installation and Equipment

Professional installation may be required. Any equipment we provide remains our property unless specifically stated otherwise in writing.

3.3 Service Speed and Performance

Actual speeds may vary based on various factors including network congestion, device capabilities, and location. We do not guarantee specific speeds.

4. Customer Responsibilities

As a customer, you agree to:

• Provide accurate account information
• Use the service in compliance with applicable laws
• Maintain security of your account credentials
• Allow access for installation and maintenance
• Use the service only for lawful purposes

5. Billing and Payment

You agree to:

• Pay all charges for services provided
• Pay charges by the due date
• Maintain valid payment information
• Pay any applicable late fees or penalties

6. Service Interruptions

We strive to provide reliable service but cannot guarantee uninterrupted service. We are not liable for service interruptions due to:

• Equipment failure
• Weather conditions
• Maintenance activities
• Force majeure events

7. Acceptable Use

You agree not to use our services to:

• Violate any laws or regulations
• Harm our network or other customers
• Engage in unauthorized access or hacking
• Distribute malware or engage in malicious activities

8. Termination

We may terminate service if you:

• Violate these Terms
• Fail to pay for services
• Engage in prohibited activities
• Provide false information

9. Limitation of Liability

Our liability is limited to the amount you paid for services in the previous month. We are not liable for indirect, consequential, or special damages.

10. Changes to Terms

We may modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the modified Terms.

11. Contact Information

For questions about these Terms, contact us at:

Phone: (217) 330-6157